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Sales, delivery and payment terms
Last updated: 02.11.2020

Sales, delivery and payment terms

These general terms and conditions of sale and delivery set out below apply to all contracts concluded with us. We expressly reject any conflicting or deviating terms and conditions of the customer, the validity of which we have not expressly accepted. Our terms and conditions of sale and delivery shall also apply to all future transactions with the subscriber.
Orders, amendments and additions to the contract and additional contracts addressed to us must be made in writing. Orders placed by telephone, online or in any other form, whether ordered and paid for, are deemed accepted when confirmation is received from us and we dispatch or deliver the goods and invoice. If there is a pricing error in the price list, the product will not be sold at the price indicated, even if the customer has already received an automatic order confirmation.
The prices at the time of placing the order are valid, excluding any pricing errors. Unless otherwise stated in the order confirmation, our prices are per delivery unit, net ex works, excluding packaging. VAT at the statutory rate will be added to the prices and will be shown separately on the invoice. Dispatchand packaging will be at our reasonable discretion. Proof of proper packing is sufficient when the freight forwarder or carrier accepts the goods for carriage or when the consignee receives the goods without complaint.
Invoices must be paid within 14 days of the invoice date, unless otherwise specified in the order confirmation. In the event of late payment by the customer, we are entitled to charge interest on arrears at the rate of 7% above the base rate in force each year. However, we reserve the right to claim higher compensation for damage caused by the delay. The customer is only entitled to set off our payment claims if his counterclaim has been declared final and undisputed or has been accepted by us.
5. The delivery time or delivery period we confirm will only start once all business and technical issues have been resolved.5.2Our obligation to deliver includes the proviso that we receive the materials necessary to fulfil the order in full and correctly, unless we are responsible for any failure or delay in delivery.5.3If the delivery is delayed, the contracting authority may set a reasonable additional period of at least 4 weeks and a threat of rejection, and may withdraw from the contract at the end of the additional period. If unforeseeable events occur over which we have no control, such as strikes, lock-outs, production disruptions, delays in the delivery of starting materials, etc., regardless of whether such obstacles affect us or our supplier, we shall not be liable for them, even if we are behind schedule. Damages for breach of performance or additional obligations not involving a duty to perform can only be claimed if we are guilty of wilful misconduct or gross negligence which isproved. Our liability for damage to life, limb or health shall continue to apply if the damage results from an intentional breach of duty attributable to us and proven to have been committed.5.4For special orders, an over-or under-delivery of at least 10% will be accepted and taken into account in the invoice.5.5For all items supplied, we reserve the right to deviations in dimensions and other technical values common in the trade, except where we have expressly guaranteed compliance with the dimensions.5.6We have the right to deliver the order in reasonable instalments.5.7If the receipt of the goods is delayed for reasons attributable to the customer or if the customer fails to comply with other obligations to cooperate, we are entitled to claim compensation for the damage caused to us, including any additional costs.5.8If the customer does not accept the goods, the risk of accidental destruction or deterioration of the ordered goods shall pass to the customer for delay in acceptance. Liability for transport costs shall be governed by the provisions of the law. Pick-up orders are kept for 30 days from the date of the pick-up notice, after which the goods are dispatched at the customer's expense.5.9The transfer of risk is also governed by the law when the consignment is handed over to the carrier.
6.1. If the product delivered by us is defective, the customer may demand a replacement. We reserve the right to choose either to remedy the defect or to supply a replacement product free of defects.6.2Claims for withdrawal, reduction or damages exceeding this amount are excluded, except in the event of failure of the subsequent performance. In that case, the contracting authority may obtain a reduction in the purchase price or, at its option, withdraw from the contract if the object of the liability for defects is not the works. Excluded are claims for damages based on a wilful or grossly negligent breach of duty attributable to us and proven by us, as well as claims for damages for wilful or negligent breach of duty causing injury to life, limb or health.6.3In the case of minor defects, the client has no right to claim termination of the contract or damages.6.4We shall notbe liable to the subscriber for the characteristics expected by the subscriber on the basis of statements made by the seller, the manufacturer or their agents, in particular in advertisements, unless we have confirmed in writing such claims justifying such characteristics.6.5We do not provide a guarantee of quality or durability unless expressly agreed in writing. We accept no liability for inadequate installation instructions provided by subcontractors and other companies, unless it is proven that we have grossly breached our obligations.6.6The provisions of the law on the obligation to inspect and make a complaint. The contracting authority may not waive the obligation to inspect and make a complaint on a commercial basis. The customer must carry out a thorough inspection on receipt of the goods on arrival.6.7In the event of a defect, the buyer must submit a written complaint without undue delay. The seller must remedy the defect within a reasonable time. The defective productmust be delivered by the buyer to the seller for repair, unless the seller considers another method more appropriate. The seller's liability does not cover normal wear and tear or deterioration.
Unless a shorter limitation period is agreed by the Parties, the guarantee period for claims for defects in new products is one year from the date of invoice. This shall not apply to the limitation period for claims for damages in the case of claims for injury to life, limb or health, if the damage isattributable to our negligence or wilful misconduct, proven and proven by us.infringement. This limitation period shall also not apply to claims for compensation for other damages if the damages are caused by our negligent or intentional breach of duty.
8. We retain title to the product until we have received the claims relating to the delivery contract. If the customer acts in breach of the contract, in particular in the event of late payment, we have the right to take back the delivered goods. This does not imply withdrawal from the contract unless we expressly state this in writing.


8.2. If we are in a continuing business relationship with the customer, the retention of title to the delivery item extends to all outstanding claims to date.


8.3. The customer has the right to resell and process the goods delivered in the ordinary course of business. In this case, however, the customer already assigns to us all claims arising from the resale to the buyer or third parties to the extent of all ouroutstanding claims. The customer is authorised to collect the claims arising from the sale himself; this does not affect our right to collect the claims. However, we undertake not to notify the purchaser or third parties of the sale as long as the buyer meets its payment obligations to us and no petition for bankruptcy or composition proceedings has been filed and no payments have been received. The ordering party undertakes to provide us on request with all necessary information and documents relating to the assigned claims.


8.4. If the customer processes or modifies goods supplied by us, we acquire joint ownership of the new goods in proportion to the value of our product in relation to the other modified goods at the time the modification is made. The above provisions shall apply accordingly to the new goods resulting from the modification.


8.5. In accordance with the above provisions, the customer also assigns to us any claims against third parties arising from the combination of the products supplied by us with immovable property.


8.6. To the extent that the value of the securities under the agreed retention of title condition exceeds our requirements by more than 20%, we are obliged, at the request of the customer and at our discretion, to release the securities in anamount exceeding the value of the security.

Customized products cannot be returned. Any returns must always be agreed in advance. Returns for which we pay the freight must be requested from us before dispatch with written shipping instructions. If the return is due to reasons beyond our control, the amount to be refunded will not exceed 80% of the ex works price. The product and packaging must both be in saleable condition.
Any disputes concerning this Agreement shall be settled in accordance with Finnish law and by the Turku City Court.

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