Carl Stahl Frequently Ask Questions

The product range is aimed exclusively at commercial customers (B2B). If you, as a municipality or other public institution, do not have an available VAT ID but would like to order something in our Webshop, please contact the sales location responsible for you.

• 30 days right of return for a large selection of articles
• Operating instructions, declarations of conformity and other documents are already available for our customers to download in the guest view
• Free shipping within Germany
• No minimum order value and no minimum quantity surcharge
• Fast, simple and secure payment options
• Simple and fast order processing

Almost all products that we offer in our main catalogues “Carl Stahl Direct” & “Work protection/Fall protection” can also be ordered in our Webshop. If you would like to purchase one or more products that may not be in our Webshop, please do not hesitate to contact us.

You can register here.

You can register as an existing customer, new customer or guest customer.

Existing customer:
If you are already a customer, you must register as an existing customer. Please contact the sales location responsible for you. Your data will be checked there and access will then be set up. You will then receive a registration link. After you have logged in with this number, you can shop with your existing customer number.

New customer:
If you are not yet a customer of Carl Stahl Hebetechnik, please select the button No, I am not a customer yet.

Guest customer:
If you do not wish to register for the Carl Stahl Webshop, you can alternatively shop as a guest customer. To do this, select Order as a guest in the overview.

Yes, that's possible. Please contact the sales location responsible for you.

Shipping within Germany is free of charge. For orders/deliveries outside Germany, the shipping conditions can be found in the shopping cart or check-out.

The delivery times can be found in the shopping cart or check-out or on the product page itself.

We have deposited the following delivery schedules:

• 1-3 working days
• 4-9 working days
• > 9 working days

Please note that delivery times may vary. In case of doubt, please contact the sales location responsible for you.

All goods in stock at Carl Stahl Lifting can arrive within 1-3 working days. These articles are marked by a green traffic light in the Webshop.

You can pay by credit card (MasterCard, Visa), prepayment or invoice.

In general, the list prices in the Webshop apply. Special conditions can optionally be agreed with the responsible sales location and stored for you.

Please contact het-webshop@carlstahl.com or the sales location responsible for you.

In the case of a return, please contact the sales location responsible for you.

In this case, please contact the sales location responsible for you.

Once the procedure has been clarified or reversed, the money will be repaid to you using the payment method you specify.

The cost-free right of return is usually 30 days. To be on the safe side, the right of return can be found on the product page in the Webshop.

You can find this in our privacy policy.

Our General Terms, Special Shipment Terms and Special Terms for trainings and seminars can be found here.

Here you can download our catalogues as PDF files.

You are welcome to order a catalogue via our website. Please click here. After you have filled in the fields below the catalogs and selected the corresponding ones, we will send you your selection of catalogs.

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The newsletter informs you about new products, seminars and many other interesting topics in lifting technology. We therefore publish newsletters for you about 2 times a month. Many of our customers and partners appreciate the contents of our newsletter to be always up to date. Stay up to date and subscribe to our newsletter.

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